About iTeraSource

We are a passionate team of remote work outsourcers with years of experience in building cost-effective efficient and scalable operational teams.

Professional customer support outsourcing specialists providing exceptional client service from the Philippines

we are relentlessly committed to your success.

Professional customer support outsourcing specialists providing exceptional client service from the Philippines

We offer exceptional workforce support across a range of industries. Our Canadian-based senior leadership and account management team provide offshore staffing solutions, including remote staff from the Philippines, to help businesses increase their margins and grow sustainably.

Our Mission & Vision

At iTeraSource our mission is to create a world where outsourcing is seamless, strategic, and influential. We connect companies with top-tier global talent, ensuring compliance, innovation, and scalability.

Office in Cebu, Philippines

Our offices are in Oakridge Business Park, an upscale lifestyle and business destination located along A.S. Fortuna Street in Mandaue City, Cebu. It is widely regarded as one of Cebu’s most prestigious business addresses, masterfully blending professional office spaces with high-end retail, dining, and event venues in a pet-friendly, open-air environment. The Business Park is designed for uptime, with redundant generator-backed power and multiple internet paths to ensure continuous connectivity.

As offshoring is becoming one of the most booming industries today, Cebu City has played a significant role in generating a huge global market share through the IT-BPO industry. Cebu has a strong focus on the areas of software development, virtual assistance, and telemarketing; hence, it continues to attract plenty of clients and investors overseas.

Why the Philippines?

Large BPO Workforce

The Philippines currently employs 1.3 million Filipinos within the BPO industry. Major cities across the country are thriving outsourcing hubs that are supported by government programs and TESDA upskilling initiatives. This ensures the workforce is continuously prepared for advanced tech and digital demands.

Work Ethics and Reputation

English-fluent college graduates who are committed to excellence and dedicated to your success. They are highly organized, detail-oriented individuals who possess excellent written & verbal communication skills, as well as a strong work ethic and the ability to work independently with minimal supervision.

Why iTeraSource?

Professional customer support specialist representing iTeraSource offshore outsourcing and client support services
Friendly offshore support specialist representing iTeraSource customer service and outsourcing solutions in the Philippines
Professional outsourcing support agent representing iTeraSource offshore staffing and customer support services
Friendly virtual support specialist representing iTeraSource outsourcing and customer service solutions
Global customer support expert representing iTeraSource offshore outsourcing and business support solutions
Friendly customer service professional representing iTeraSource outsourcing and offshore support services

We offer exceptional workforce support across a range of industries. Our Canadian-based senior leadership and account management team provide offshore staffing solutions, including remote staff from the Philippines, to help businesses increase their margins and grow sustainably.

We connect your company with top-tier global talent, ensuring compliance, innovation, and scalability.

Reduced employee turnover icon representing stable offshore staffing and employee retention solutions from iTeraSource

Reduce
Turnover

Reduce turnover with experienced remote workers you can trust. We specialize in keeping your workforce happy and engaged.

Swift implementation icon representing fast offshore staffing setup and streamlined outsourcing onboarding by iTeraSource

Swift Implementation

Experience a rapid set-up, with our aim to get you operational within just 10-15 business days.

All-inclusive outsourcing pricing icon representing transparent offshore staffing costs and managed business support services

All-Inclusive Pricing

Our rate includes all agent/management fees, IT support, HR, recruiting, as well as payroll.

Cost-effective outsourcing solutions in the Philippines with skilled customer support and offshore staffing professionals from iTeraSource

Cost-Effective Talent

As the biggest e-commerce, technology, and financial services companies already do, you may save up to 65% on labor by outsourcing customer care in the Philippines.

Scalable offshore staffing and outsourcing solutions in the Philippines for growing businesses and customer support teams

Easily
Scalable

We can help you scale your workforce based on business demand. Easily expand your team to support changing volumes or seasonal needs

Skilled and tech-savvy outsourcing professionals in the Philippines providing customer support and business process solutions

Skilled
Workforce

Trained, tech-savvy agents with strong problem-solving skills. We constantly train staff and motivate them to upskill to keep up with the needs of the industry.